Delivery and Returns

Delivery

On the Morphsuits.co.uk website we offer a range of shipping options for customers based in the UK and rest of the World

UK - Standard delivery: FREE for orders over £75

From orders under £75 delivery is £3.95
Order before 1pm Monday to Friday and your order will be despatched that day using Royal Mail and will be delivered in 2 - 5 working days.

UK - Express Delivery: £7.95

Order before 1pm Monday to Thursday and your order will be despatched that day using DPD Next Day Service and will be delivered next working day.
If you order on Friday, your order will be delivered on Monday. If you order over the weekend, it will be delivered on Tuesday.
DPD provide full tracking and a 1 hour delivery window.

UK - Saturday Delivery: £9.95

Order before 1pm Friday and your order will be despatched that day using DPD Saturday Service and will be delivered next working day.
DPD provide full tracking and a 1 hour delivery window.

UK - Sunday Delivery: £9.95

Order before 1pm Friday and your order will be despatched that day using DPD Sunday Service and will be delivered next working day.
DPD provide full tracking and a 1 hour delivery window.

International Delivery - Mainland Europe

We have dedicated local language and local currency websites for the following European Countries
Germany - www.morphsuitsdeutschland.com
France - www.morphsuits.fr
Holland - www.morphsuits.nl
Spain - www.morphsuits.es
Italy - www.morphsuits.it
Denmark - www.morphsuits.dk
Sweden - www.morphsuits.se
Norway - www.morphsuits.no

Standard delivery: €5.95

Order before 1pm Monday to Friday and your order will be shipped on the same day and delivered in 2-4 working days.
Delivery provided by DPD; tracking code will be provided with your shipping confirmation email. All deliveries sent from the UK.

Express delivery: €12.95

Order before 1pm Monday to Friday and your order will be shipped on the same day and delivered in 1-2 working days.
Delivery provided by DHL Express; tracking code will be provided with your shipping confirmation email. All deliveries sent from the UK.

International Delivery - Rest of World

We have dedicated local language and local currency websites for the following Countries
USA - www.morphsuits.com
Canada - www.morphsuits-canada.com
Australia - www.morphsuits.com.au
New Zealand - www.morphsuits.co.nz
Brazil - www.morphsuits.com.br

If the costume you would like is not available on your home country website we can deliver to you from the UK website (www.morphsuits.co.uk). The following delivery times and costs apply:
Standard International Delivery: £14.95
Order before 1pm Monday to Friday and your order will be shipped on the same day and delivered in 2-3 working days.
Delivery provided by DHL; tracking code will be provided with your dispatch confirmation email. All deliveries sent from the UK.

All deliveries to destinations outside the UK may be subject to import duties and taxes - each levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer. The thresholds of order value under which no duty will apply are the following:

USA - $200 USD
Canada - CAN $20
Australia - AUS $1,000
New Zealand - NZ $60
Brazil - $50 USD

Please note, before placing an order it is the customer's responsibility to check that any products ordered from morphsuits.co.uk comply with state and federal government import regulations.

Returns

Our costumes are quality. We have spent a long time on the design and development of Morphsuits and MorphCostumes products so the quality of the costume meets your high expectations. As a result, we hope you won't need to read this page.

Can I return my MorphCostume?
In the very unlikely case that you are not 100% happy with your costume, then return it unworn (we realise you might need to wear it once to try it on) and unwashed within 30 days for a full refund or a replacement suit.

If you wish to return your suit for any reason and it has not been used please download and complete our returns form and then return both the form and your product to us. Either using the address label provided in the returns form or at the following address:

International Marketing and Logistics
FAO Nicole Quenet
Unit 11c Stephenson Road
Gorse Lane Industrial Estate
Clacton on Sea
CO15 4XA

All returns are acknowledged by email and refunds will be credited to the original payment method. For obvious reasons we do not refund items that have been worn, washed or soiled.

Returning Shipping Cost

Please note that we do not refund the cost of shipping on any returned items unless the item is damaged, faulty or an administrative error has occurred on our behalf. Please note that postage costs for returns are borne by the customer.  This does not restrict your statutory rights to return faulty merchandise.

Contact Us

If you have any questions or concerns about an order or regarding a refund please complete the contact us form.