Delivery and Returns
Extended Christmas Returns Policy
We've specially extended our returns period for the Christmas season. Items bought on www.morphsuits.co.uk during the period from 1 November, 2014 to 31 December, 2014 inclusive may be returned at any time before midnight on 31 January, 2015. Our returns policy will revert to the standard 30-day period for items dispatched after 31 December, 2014.
Morphsuits are quality. We have spent a long time on the design and development of Morphsuits so the quality of the suit meets your high expectations. As a result, we hope you won't need to read this page.
Can I return my Morphsuit?
In the very unlikely case that you are not 100% happy with your Morphsuit, then return it unworn (we realise you might need to wear it once to try it on) and unwashed within 30 days for a full refund or a replacement suit.
If you wish to return your suit for any reason and it has not been used please download and complete our returns form and then return both the form and your product to us. Either using the address label provided in the returns form or at the following address:
International Marketing & Logistics
FAO Nicole Quenet
Unit 11c Stephenson Road
Gorse Lane Industrial Estate
Clacton on Sea
All returns are acknowledged by email and refunds will be credited to the original payment method. For obvious reasons we do not refund items that have been worn, washed or soiled.
Morphsuits are the best (we think so anyway) so we use the best companies to deliver your morphsuit to you. We also use a variety of options from 'Express' (next working day), to 'Standard' which is a bit slower. Delivery options vary slightly depending on where you live in the World, so please make sure and check the site you order from. Delivery options.
If you order before 1pm GMT your order will be dispatched on the same day. If you order after 1pm GMT your order will be dispatched the following day.
We have warehouses in UK, US, Canada, Australia and South Africa. Your order is dispatched from whichever country is nearest.
If your Morphsuit arrives too late for your event you can return it using the instructions outlined above. If Morphsuits or our couriers are at fault we will refund the cost of the Morphsuit + P&P. There are some circumstance when neither Morphsuits or the couriers acting on their behalf are at fault, for example, if you have selected an incorrect postage option, or you were absent during delivery. In such a case the cost of returning to sender will be charged at the cost of postage paid. This amount will be deducted from any refunds.
Returning Shipping Cost
Please note that we do not refund the cost of shipping on any returned items unless the item is damaged, faulty or an administrative error has occurred on our behalf. Please note that postage costs for returns are borne by the customer. This does not restrict your statutory rights to return faulty merchandise.
If you have any questions or concerns regarding a potential refund please contact us.